last updated - 02-11-2026

1. ABOUT THIS POLICY
 

This notice explains what happens to your information when you visit my website or get in touch with me through it. It is for anyone who visits the site, including people who are thinking about therapy.

If you become a client, my separate Privacy Policy explains how I store and protect your records, and how long I keep them and this will be sent out to you along with my therapy agreement and intake form.
 

2. WHO I AM
 

• I practice privately as Roxanne Simmonds Counselling & Psychotherapy.

• I am the “data controller” for your information. This is the legal term for the person who decides how it is used.

• I am registered with the Information Commissioner’s Office (ICO). Registration reference: ZB683680.

• Email: roxannesimmondscounselling@gmail.com

• Phone: 07354326402
  
   

3. WHAT INFORMATION I COLLECT
 

If you get in touch:

If you contact me through the website, by email, phone or text, I will have the details you send. This usually includes your name, email address, phone number and your message and anything else you choose to tell me.

Please keep your first message short and simple. An email or contact form is not the most secure way to send private details. You do not need to tell me about your health or what is troubling you before we speak. We can talk about that in a call or a first session.
 

When you visit the website:

When you visit, the website may collect basic information about your visit. This can include which pages you looked at, roughly where in the world you are, what type of device and browser you use, and how long you stayed. This is usually collected using cookies (see section 6). I do not use this to identify you personally.

 

4. WHY I USE YOUR INFORMATION
 

The law says I must tell you my reasons for using your information. They are:

• To reply to you and arrange a first call or session. This is taking steps at your request before we start working together.

• To keep my website working and improve it. This is my legitimate interest in running my practice. I keep this to a minimum and it does not override your rights.

I do not use your information for marketing and I do not add you to any mailing list unless you ask me to.

 

5. WHO ELSE HANDLES YOUR INFORMATION
 

I do not sell your information. I do not share it with anyone else, except the companies that help me run the website and my email and where the law says I must.

• Website provider. This website is built and hosted by Wix.com. Wix processes information such as contact form messages and visit data on my behalf.

• Email and online sessions. I use Google Workspace for email and Google Meet. They are run by another company and may process some data.

• Directory listings. I am listed on the Counselling Directory. If you contact me through a listing, they pass your message to me and I treat it as an enquiry. These sites have their own privacy policies and I am not responsible for them.
  
   

6. COOKIES
 

Cookies are small files that a website stores on your device. They help a website work and tell the owner how it is used.

This website uses:

• Necessary cookies. These make the site work and keep it secure. The site cannot work without them.

• Appearance and function cookies. These remember choices such as your settings, so the site works the way you expect.

• Statistics cookies. These use Google Analytics. They only run if you choose “Accept” on the cookie banner.

You can also delete or block cookies in your browser settings. The site may not work as well if you block the necessary ones.

 

7. HOW LONG I KEEP YOUR INFORMATION
 

How long I keep information is called a “retention period”.

• Enquiries that do not become therapy: I delete your details one week after our last contact.

• If you become a client: your details become part of your client records. My Privacy Policy explains how long I keep those, which will be sent to you alongside my therapy agreement and intake form.

• Visit statistics: these are kept in a form that does not identify you, for as long as they are useful for improving the site.
  
   

8. YOUR RIGHTS
 

Under UK GDPR and the Data Protection Act 2018, you have the right to:

• ask for a copy of the information I hold about you

• ask me to correct anything that is wrong

• ask me to delete your information

• ask me to limit how I use your information, or to object to how I use it

• ask for your information in a format you can move elsewhere
   

To make a request, or to ask any question about this notice, contact me at roxannesimmondscounselling@gmail.com or on 07354326402. I will reply without delay and usually within one month.
 

If you are unhappy with how I handle your information, please tell me first.
You can also complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

 

9. ADULTS ONLY
 

My services are for adults aged 18 and over. This website is not aimed at children and I do not knowingly collect information about anyone under 18 through it.

 

10. LINKS TO OTHER WEBSITES
 

My website may link to other websites, such as BACP or support services. They have their own privacy policies, and I am not responsible for what they do with your information.

 

11. CHANGES TO THIS NOTICE
 

I may update this notice from time to time, for example if I change how the website works or the law changes. The date at the top shows when it was last updated.